Choosing The Best After Hours Small Business Answering Services

A small business needs to be prepared to interact and entertain new and repeat customers at all times – whether it is during their office hours or after hours. Maintaining a 24-7 answering service in-house isn’t an easy task. It can be quite challenging and expensive. That is where an after-hours answering service comes in handy. Such a service will let you maintain constant contact with the customer while you attend to more essential family tasks. With hundreds of service providers in the industry, telling the difference between a competent provider and an incompetent one isn’t easy. That is where your research becomes so essential. Here is what you need to look for when choosing the best after-hours answering service in town.


Services offered by different answering companies may differ in terms of operations and pricing. While there are services that screen the calls, forward the critical calls to you, take messages, and complaint resolution – some others may stick to the basics of just receiving the request and forwarding the messages to you. Hence, you should be clear about what you need from such a service provider. Once you are clear on your needs, it is easier to choose the right candidate for the job.


An after-hours answering service should be able to keep your communication lines open for your clients after office hours. But you need to check how flexible the service provider is. Do they offer the service within given hours or at all hours? The right service provider should be able to be flexible depending on what you need from them. The pricing structure of an answering service is based on many factors. Different companies charge different prices for what they offer. You should find a company that provides quality service at an affordable price. Your research is essential when choosing such a company in the area.


The reputation and experience of the after-hours answering service are important factors to consider when choosing the best company for the job. You can check the custom feedback received by each provider by searching Google or any other search engine. These are important things to look for when choosing the best after-hours answering service for your small business. Direct Line Inc – small business answering services have a great reputation over the 40 years in business and are an option to consider when performing your research.


In conclusion, if you are searching for the best after-hours answering service, you have come to the right place. The above article provides information on what to look for when choosing the best after-hours answering service.

How an Answering Service can Benefit a Small Business

How an Answering Service can Benefit a Small Business

Answering services aren’t new, many industries over the years have used them to take calls when the business owner is unavailable.  It has been largely the medical field that has used them in the past but now small business owners from a variety of industries are taking advantage of what an answering service can offer.  Today many smaller business are opting to outsource receptionist services to answering services rather than training their own staff.  Here is how an answering service can benefit a small business.


New companies and small business have pretty tight budgets and there isn’t a lot of room for them to add new staff to the payroll.  At the same time the phones need to be answered because they cannot afford to turn away any new business.  When you’re a business owner one of the most valuable commodities that you have is your time.  Using your time wisely means getting someone else to answer your phone while you concentrate on running your business. Here is a look at how an answering service can save you money.

Saving Time

Many startups and solopreneurs are left answering their own phones, this takes away from other activities within their business.  By using an answering service you can handle the important tasks while you outsource the customer service work.  Not only does this free up your time but it also conveys to your customers that they are contacting a successful business with a number of employees.  An answering service operator is a friendly voice that can answer simple questions or book appointments for you.

Busy Seasons

Some businesses are seasonal and can get very business during back to school or during the Christmas rush.  At this time you may be overwhelmed with phone calls and need a little help.  You may also have a receptionist who is off on vacation for a couple of weeks.  Answering services can help when you run promotions or need some extra cover, you can make sure that your customers are still taken care of no matter the situation.

After Hours

Even an entrepreneur needs to sleep.  Small business like plumbers, restoration services or HVAC contractors may all offer emergency services but don’t want to stay up all night waiting for the phone to ring.  The answering service can handle the calls and get in touch with the business owner if there is a genuine emergency.  You as the client can specify when it is appropriate to contact you should they need to.

A live answering service can be a valuable tool to help your business, it can take some of the burden off your shoulders while you focus on taking care of the important activities.

Tips for Choosing the Right Medical Answering Service

Tips for Choosing the Right Medical Answering Service

A good medical answering service will be accurate in taking your messages and be available when you require them to answer your calls. The answering services help your business to focus on the issues affecting your medical practice. They also allow you to leave particular messages for your patients. A great answering service provider add value to your medical practice therefore they understand the specific needs of the medical practitioners and the healthcare at hand. Therefore, is important to note a number of tips that will help you get the best services for your business.

HIPAA Compliance

Consider choosing a service provider which is HIPAA compliance. Many answering services may claim to have it, so it is important to understand the meaning of the regulation. This because medical answering service should safeguard protected health information and make sure it is secure from those who do not have a reason to access it.

24 Hour Services

Choose an answering service that is capable of extending its appointment to 24 hours. This will make them available when you have patients making appointments. This will keep your schedule full and improve the productivity.  It is important to choose a medical answering service that is flexible. Get a provider that offers a coverage of 24 hours daily when there is need. They should be available when need arise. With an answering service available throughout, the staff will get more productive in their work because they can redirect their duty calls to the answering service.

Look For Experience

It is essential to choose an answering service provider with experience. You should work with a service provider that has worked in the medical industry for a long period of time. Experience makes them more familiar and knowledgeable with how the medical business is operated. You should ask for references from the medical industry staffs.


Consider the professionalism of the service provider. When choosing a medical answering service, get the one that offers high level of care to your patients. Avoid risking your medical practice reputation by outsourcing service providers from unknown vendors with no qualifications. It should have staff who are well trained and have training programs for them. They should be aware of the medical practices and various medical terms used. They should also know how to enforce and adhere to the protocols of your business.

When you are planning to get a medical answering service either for replacement or for your new medical business, it is essential to research carefully on various vendors offering the service. After evaluating a few number of vendors, choose the right answering service provider that will suit your medical needs.